Facebook linkbaiting or black hat?

Posted by luke on Feb 26, 2010 in blog | 2 comments

The trend for pointless Facebook pages continues, with lots of “million people who love custard” or statements as pages “Sitting in the bath” – they grow very well virally and rapidly, but what’s the point?

Well…. I’ve noticed a new trend on Facebook recently – a lot of groups, aiming to build a million+ users, follow a formula generally as follows:

1. Create a largely pointless page as above, the more controversial/amusing/”so true” the better.
2. Seed the group to your circle and watch it grow virally (hopefully).
3. Once large enough, add favourite pages for the actual business/person that they were hoping to promote and update to all the fans – sometimes related, usually not.

If 1% of 1,000,000 fans checked out the real target, you’ve just created a huge amount of traffic to try and convert.

It’s clever, but not necessarily very ethical – I guess it’s the Facebook “bait n switch”. Maybe I should of called it “grey hat” (a term stolen from SEO) as it’s not really specifically against the Facebook TOS?

getting updates right

Posted by luke on Feb 17, 2010 in blog, tips | 0 comments

There’s a few questions that always pop up when I speak, I’m going to tackle one of them today following a discussion I took place in over the weekend:

What’s the right mix for status updates (or tweets)?

I’d summarise it as the following:

• Frequency
• Relevance
• Personality
• Purpose
• Consistency

All of these are underpinned by the central question you should ask yourself – what do the people following me, who subscribe to these updates expect?

I sometimes see status updates, used for two different things, when really they should use two streams or types of resource.

A good example of this was the event that prompted the discussion, a bar in Bournemouth began posting every record played, as it happened.

• Some people loved it.
• Some people hated it so much they sent abusive messages to the bar.
• Most people were either indifferent, or switched off without saying anything.

Then the bar apologised… and the usual war of words/trolls began, but it was this bit that stood out for me:

A: “If you don’t like the updates unfollow”

B: “I want updates, just not a flood of them!”

A valued follower, taking the time to say “less updates” – I wish I could look back, or measure how many people either unfollowed or hid updates from this bar – it’d be very interesting numbers.

Anyway, the moral for me is – horses for courses – there is a place for the track-listing high frequency type updates, but maybe it wasn’t the same as the general stream – is that true for your business?

Listen to what your customers/users/followers tell you, with an eye on the quiet many – in the case above, the silent majority and the smallest minority that commented negatively were the voices that needed to be heard and not those of the vocal supporters (who interestingly mostly came round to the 2 stream idea, after I proposed it).

Have consistency with how/when/why you tweet/blog/update – occasional changes (like if you’re at a conference) can be accepted, of course.

not sure where to start?

Posted by luke on Feb 1, 2010 in blog, explained | 0 comments

I’ve been considering writing an outline of some of the more popular social networking sites and tools for a while now and this weekend I’ve created a first draft which I intend to add to as time goes on.

With any business strategy, start first with the “Why?” and set some SMART goals to work towards, then work out which resource helps you to achieve it… hopefully start here, will help with the second part of that.

In part this page was also a follow up to last weeks presentation at the Poole Business Women’s Lunch Club where I felt I hadn’t covered all of the ground as thouroughly as I would of liked in the time given.

All thoughts, comment and feedback welcome.